Official Website | LTO Region II

(078) 323-0105 ltoo2.official@gmail.com

Official Portal

Field Offices

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Satisfaction Rate

Registered Vehicles

Plates Distributed

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Stay updated with the latest regional news and advisories.

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News & Events Jun 08, 2026

TESTINGGG

TESTINGGG...

Advisory Jun 04, 2026

Replacement Plates Available for Pickup!

Please be informed that the Year 2015 Replacement Plates for the following categories are now available: 🚗 MV PRIVAT...

Advisory May 25, 2026

FREE TDC ALERT

LTO Cauayan City DO will conduct 2-day Free TDC Seminar at Central Terminal, Cabaruan, Cauayan City, Isabela on May 27-2...

Our Mandates

Streamlined processes for all your land transportation needs.

Licensing

Issuance of Driver's License or Conductor's License and Permit to qualified applicants.

Registration

Law Enforcement

Enforcement of traffic laws, rules, and regulations.

Adjudication

Adjudication of apprehension cases.

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Name

New Registration Unit

Client Type *

Citizen

Business

Government (Employee of another agency)

Select at least one client type.

Date *

Sex *

Male

Female

Select your sex.

Age *

Enter a valid age.

Region of Residence *

Enter your region.

Service Availed *

Enter the service you availed.

Citizen's Charter (CC) Awareness

The Citizen's Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times among others.

CC1: Which of the following best describes your awareness of a CC? *

I know what a CC is and I saw this office's CC.

I know what a CC is but I did NOT see this office's CC.

I learned of the CC only when I saw this office's CC.

I do not know what a CC is and I did not see one in this office.

Select your CC awareness level.

CC2: If aware of CC, would you say that the CC of this office was…? *

Easy to see

Somewhat easy to see

Difficult to see

Not visible at all

N/A

Select how visible the CC was.

CC3: If aware of CC, how much did the CC help you in your transaction? *

Helped very much

Somewhat helped

Did not help

N/A

Select how helpful the CC was.

Service Quality Dimensions (SQD)

Please rate the following statements based on your experience.

Code	Statement	Strongly Disagree	Disagree	Neither Agree nor Disagree	Agree	Strongly Agree	N/A
SQD0	I am satisfied with the service that I availed.
SQD1	I spent a reasonable amount of time for my transaction.
SQD2	The office followed the transaction's requirements and steps based on the information provided.
SQD3	The steps (including payment) I needed to do for my transaction were easy and simple.
SQD4	I easily found information about my transaction from the office or its website.
SQD5	I paid a reasonable amount of fees for my transaction.
SQD6	I feel the office was fair to everyone, or "walang palakasan," during my transaction.
SQD7	I was treated courteously by the staff, and (if asked for help) the staff was helpful.
SQD8	I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me.

Thank you for your feedback!

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