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Published by: FLORENTINO DELA CRUZ

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Name

New Registration Unit

Client Type *

Citizen

Business

Government (Employee of another agency)

Select at least one client type.

Date *

Sex *

Male

Female

Select your sex.

Age *

Enter a valid age.

Region of Residence *

Enter your region.

Service Availed *

Enter the service you availed.

Citizen's Charter (CC) Awareness

The Citizen's Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times among others.

CC1: Which of the following best describes your awareness of a CC? *

I know what a CC is and I saw this office's CC.

I know what a CC is but I did NOT see this office's CC.

I learned of the CC only when I saw this office's CC.

I do not know what a CC is and I did not see one in this office.

Select your CC awareness level.

CC2: If aware of CC, would you say that the CC of this office was…? *

Easy to see

Somewhat easy to see

Difficult to see

Not visible at all

N/A

Select how visible the CC was.

CC3: If aware of CC, how much did the CC help you in your transaction? *

Helped very much

Somewhat helped

Did not help

N/A

Select how helpful the CC was.

Service Quality Dimensions (SQD)

Please rate the following statements based on your experience.

Code	Statement	Strongly Disagree	Disagree	Neither Agree nor Disagree	Agree	Strongly Agree	N/A
SQD0	I am satisfied with the service that I availed.
SQD1	I spent a reasonable amount of time for my transaction.
SQD2	The office followed the transaction's requirements and steps based on the information provided.
SQD3	The steps (including payment) I needed to do for my transaction were easy and simple.
SQD4	I easily found information about my transaction from the office or its website.
SQD5	I paid a reasonable amount of fees for my transaction.
SQD6	I feel the office was fair to everyone, or "walang palakasan," during my transaction.
SQD7	I was treated courteously by the staff, and (if asked for help) the staff was helpful.
SQD8	I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me.

Thank you for your feedback!

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